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    • #6763
      Polo
      Member
      • Topics: 1
      • Replies: 0
      @mynameispolorpm
      Seville (SPAIN)
      Hyosung GT125R

      I placed an order on December 7. The shipment arrives in 12-20 days, but the order shows “Your order is being processed”. I have sent emails and they only reply with automatic messages. Has anyone ever ordered from here?

      Thank you very much and Merry Christmas.

       

      Edit: Sorry if the forum is not the correct, its my first post!!

    • #6764
      ZiggerZag
      Member
      • Topics: 3
      • Replies: 11
      @ziggerzag
      East Midlands
      GV250 EFi 2016

      This website is identical to the https://www.hyosungspares.co.uk/ where I placed an order on the 17th December.  All these orders appear to be coming out of South Korea.

      As my order weighs over 3kg (centre stand) they have asked me for a delivery surcharge.  As payment is via PayPal I think I’m going to risk it and pay – if the goods don’t turn up I’ll hopefully be able to claim back from PayPal.  Unlike yourself I have been getting replies that are not auto-replies, but no contact details like a telephone number.  You might try mailing info@hyosungsupport.com, quote your Order number and ask for confirmation that your order has been dispatched or when it is due to be dispatched and an expected arrival date.

      I know how you feel though.  Paying money to somebody you don’t know and haven’t got a clue who or where they are, just a website with limited info.  However, it is Christmas, businesses have people on holiday, staff off work due to Covid, and there seems to be supply chain disruption all over the place at the moment.

      I hope your stuff turns up soon, fingers crossed for both our orders.

      Best of luck
      ZZ

       

    • #6769
      ♠️ MARCEL
      Admin
      • Topics: 45
      • Replies: 1,892
      @mf448kxn6
      North UK
      GTR

      Hey,

      I will duplicate my reply on the other topic you just made, sorry if you see the same reply twice!


      on facebook there has been a lot of complaints about that site.  I myself never used them and i don’t intend to .   I may sound biased , i don’t think they can move as fast as i can whatever the item is if was to order from my own b2b trade.     Real Hyosung UK that any trader or dealer can use or even “phone” them with a physical UK base is  Sinnis & MotoGB

      The site , plus .eu , plus wholesale etc, are suspected to be clones of the same man that runs it according to many member reports through social media channels.

      I did find it funny the gramatical error to charge someone that much for EMS!  – I’d rather much deal with germans sometimes and they use DHL

      You will also have to worry about import fees courtesy of HMRC/ParcelForce  , i don’t think the site you used pays that.   I do have to pay customs , but thats my expense so i don’t charge clients unexpected extras.    But i am digressing,  I would just be wise if i were you ,  yes parts do come sometimes , but sometimes it’s a mixup like a client of mine had a GT250S cable instead of a GT125R throttle cable.   I had to make him one and send it to him , he is now disputing his case false advertising  (and yes , it was not even a genuine cable sent despite them saying its genuine parts only) .    Keep an eye on what you do and talk to the seller about your EMS woes ,  otherwise it’s kind to be refunded if the order hasn’t left the seller’s location  (wherever they are located but for sure the product is not dispatched from UK soil!)

      // Meditation doesn't mean you have to sit still....

      • #6774
        ZiggerZag
        Member
        • Topics: 3
        • Replies: 11
        @ziggerzag
        East Midlands
        GV250 EFi 2016

        Marcel

        Thanks for the feedback.  I thought it was odd for them to spell “Surcharge” wrong.  The reason eventually given for the surcharge was the package weight, and as the main part of the order is a centre stand for the GV250 I can see the logic of them wanting something for the carriage cost.

        According to HMRC my order shouldn’t be liable to Import duty as the total comes under the £135 limit (and that includes the surcharge), though I may be hit with a charge for VAT @ 20%, we shall see.

        Having just checked my emails I am informed that goods are in transit, which sounds promising but, as my Grandad used to say, “Don’t believe it until you see it!”

        All the best, and a Happy New Year.
        ZZ

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