HR Shop – Frequently Asked Questions
Thanks for your interest in HyoRiders.club Shop, below you will find answers to most shopping queries…
What’s the HR Shop ?
Exclusive to the UK are selections of strictly bolt-on kits for bikes needing the extra zip , or service kits to most maintenance tasks, not found elsewhere. HR Shop is also the home to unique & bolt-on visual styling kits. #CustomCNC!
What about Genuine/Original Parts?
We usually get OEM parts from our trade contacts that are in the UK, or sometimes via Germany at your request and we’re usually fast about it.
Buyers can follow this link to submit your parts request & we will act on it!
UK Vendors will be appearing in the Forum Hub at some point!
Do you have stock of 2nd hand/Used Parts?
Yes, all used parts are on the ebay shop below:
www.ebay.co.uk/usr/evocrest
UK Shipping Terms (will be updated again soon!)
| eBay Orders (Used Parts) |
PARTS REQUESTS (Special Orders) |
HyoRiders SHOP (What is already stocked on this website) |
| Usually sent same day or next day (2nd hand stock) from our ebay shop. | Between 5 – 16 days as parts will be ordered for you either from UK Trade or via EU Supplier | Each product you see on this website has its own delivery time, so please read the description of those invidual products. Some of them arrive faster & some other products will arrive a little later if we need extra time! |
Product Stock Levels
Every product you see on this shop is available to be ordered and will be shipped after we process your orders. During this time, we ask you to be patient & will send you updates or contact you personally if there is any unexpected delays.
Do not worry, any product on our website that is not in stock will have red button saying “out of stock”.
✈ World Wide Shipping Terms (will be updated again!)
We also ship parts to places like USA , Canada , The EU and most countries worldwide.
So if you are an Overseas customer , please email us so that we can find the cheapest shipping quotes for your address. Each country will use different shipping companies sometimes.
This is because every country has different shipping prices and the UK customers will always have free delivery because it is a domestic country we reside in.
Express UK Shipping (Urgent Orders)
Most items already include free UK shipping , usually it is with 2nd Class RoyalMail or Yodel or EVRi, however for very urgent orders please send us an email and we may switch to UPS or ParcelForce at your request!, Again, be sure to email us first before placing order to confirm with us, we will respond quickly do not worry.
Payment Methods.
HyoRiders uses PayPal as the primary merchant for processing payments including credit cards (even as a Guest), as it is popular with most of our customers.
However, if you do not have a PayPal account, We still accept UK Bank Transfers, just click Checkout & follow instructions displayed on the website or order email. If you did not get the email, be sure to check the junk folder or [contact us here]
We can still process payments like credit cards with another secure merchant we use also.
Checking my orders
You can check your orders anytime by going here…(My Account)
Also, you will get email alerts when your order has been dispatched to your local post for delivery.
Any ref numbers or tracking codes will be provided in the order invoices.
If you get no tracking numbers, that means it is sent as a “normal untracked envelope” , for example if we send Carb Jets, it will go inside a regular envelope.
Other questions ?
Fire at will, contact us anytime (tap here) and you’ll get a response shortly.
Hyosung Help?
If you’re having trouble fitting parts or need some extra info – Be sure to check the “Owners Forums” where you can post your discussions or download owners books.
I am interested in being a Vendor?
If you’re a business supplying hyosung parts, with physical UK stock – Please use the contact form & you will get a response shortly. UK Vendors appear in the Market Place & also as website adverts
Returns Policy
HyoRiders.club takes every effort to ensure Shop products are clearly described & their use. We understand that, in the rare event a customer wants to return a wrongly purchased item, then this is the criteria that must be agreed before doing any returns to us, below:
- Has not been opened or fitted and is in brand new condition sealed with original packaging
- Shipping fees are not refundable for the wrong purchased item. You must pay your own postage back.
- Shipping fees are chargeable to the exchanged item.
- You must do this within 7 days of receiving the package in your hands.
- If you do not need the product (changed your mind), then we will charge a fee to restock the item back on our shelves & you will pay the postage to return it.