HR Shop – Frequently Asked Questions
💡 Shop Policy Notice: By completing a purchase, you agree to the delivery time-frames listed on the individual product pages.
🚀 The HyoRiders Specialist Shop
We provide exclusive bolt-on kits, service maintenance bundles, and some visual upgrades to keep your ride reliable and looking fresh!
🔧 Parts
We stock a mix of Genuine OEM parts and Aftermarket alternatives. If a specific part is not listed, contact us for a specialist sourcing inquiry.
🚚 Delivery & Special Orders
- Check the Product Page: Every item has it’s own delivery times. Some items are in-stock for immediate dispatch, while others are “Special Orders” that need extra time for processing.
- UK Shipping: Standard delivery is included for the UK mainland via Royal Mail Tracked, Yodel, or EVRi.
- Urgent UK Orders: For time-sensitive repairs, email us before ordering to arrange faster deliveries
🌍 International & Global Shipping
- We Ship Worldwide: Regular destinations include the USA, Canada, Australia, and the EU.
- Custom Quotes: If you are outside the UK, use the “International Quote” option on the Contact Form. We provide weight-based quotes via various couriers to ensure safe arrival.
- Lead Times: International transit times vary by carrier and customs processing in your local country.
💳 Secure Payments
- Methods: We accept PayPal, Apple Pay, Google Wallet, and Direct Bank Transfers.
- Flexible Finance: Buy Now, Pay Later is available via Klarna and Clearpay at the checkout for eligible UK customers.
🔄 Returns & Cancellations
- Condition: Items must be unopened, unused, and in original packaging to be eligible for return.
- Timelines: Returns must be initiated within 7 days of receipt.
- Costs: Return postage is the buyer’s responsibility for “change of mind” or incorrect part selection. Original shipping fees are non-refundable.
- Restocking: A restocking fee may apply to specialized or “Special Order” components returned without fault.
📖 Technical Support
For fitting guidance, torque specs, or community advice, please visit the Technical Forums. While we provide the parts, the community archive is your best resource for DIY installation tutorials.